Job Details
Job Title: Head of Facilities Management
Division: FI Facilities Management Ltd
Location: Based at Head Office (Chorley) and must be prepared to travel throughout UK.
Reporting to: Senior Management Team
Overall Objectives of the Job:
FI Real Estate Management Ltd is one of the UKs largest commercial property companies with individual Asset Management, Property Management, Facilities
Management and Projects teams.
We are looking for a dynamic forward-thinking Head of Facilities to cover our portfolio, you be an integral part of our group, working closely with other depts covering office, industrial, new build industrial & retail. We have a total of 14 million sqft of space that is constantly growing.
We are an innovate business that is client focused, offering high levels of service and have a very proactive approach whilst offering a depth of expertise.
We are seeking an experienced and high motivated head of facilities management, that will lead and support our facilities management business. In this crucial role you will lead the team to execute the overall strategies for maintenance and technical operations including understanding and producing relevant budgets, recruitment and retention plans for the facilities teams.
As Head of FM you will:
- Support a team of regional FM’s in ensuring our buildings are compliant with all current regulations
- Create and manage PPM schedules, whilst overseeing reactive maintenance schedules with the RFM’s
- Innovatively maintain and enhance our asset values
- Work closely with the Property Management and Projects teams to give a great client experience to our tenants
- Work closely with members of your team to implement procurement strategies/policies whilst offering guidance on contracts/pricing with RFMs to ensure we get the best quality of service at affordable prices.
- Analyse process workflows, and present findings so that improvement changes can be implemented.
- Have a great understanding of M&E systems and BMS systems
- Work with the energy/utilities/projects teams to create and implement efficiencies
- Serve as the primary point of contact when there are customer issues related to quality, customer service, or accidents and mishaps on-site.
- Provide a leadership support function to your team whilst motivating staff to achieve the FM teams objectives.
- Identifying any skills gaps in the organisation and undertaking a recruitment programme to support this.
- Training of staff and managers to ensure that everyone is performing adequately in their role.
Key Skills of the Head of Facilities
Leadership – Leading FIFM team to achieve organisational goals.
Communication – ensuring that communication is collaborative, effective and client focused between different departments.
IT – keeping up to date with IT systems in the workplace while understanding emerging technologies.
Presentation – Presenting ideas and results to different stakeholders across the business.
Teamworking – fostering an environment of teamwork to ensure that all services are delivered on time and departmental goals are achieved. Gains trust and respect within the team by sharing in success and learning together. Planning – takes a structured approach, prioritises, manages own time whilst staying ahead of the game and ensuring that plans for the future are clearly labelled out for everyone to follow.
Problem Solving – adapting to the ever-changing environment and reacting quickly.
Client excellence – identifies accurately the needs of internal and external customers and exceed the customers’ expectations by delivering a high-quality service.
Givens – Willing to learn, energetic and enthusiastic.
Creative, flexible, well organised, numerate and confident.
Excellent communication and people management skills.
Prepared to travel we have a nationwide portfolio.
Qualifications and Experience
- A minimum of five years’ direct facilities management related experience and in the control of both ‘hard’ and ‘soft’ service provision.
- Previous multi-site responsibility essential
- A minimum of 7 years people supervisory/management experience.
- Knowledge of M&E systems/installations with an understanding of the operation of HVAC, electrical distribution and generation, UPS, fire detection/protection and other engineering systems including building management and energy management systems.
- Good Knowledge of building construction and project management techniques.
- Health & Safety qualification
- FM related qualification would be advantageous