Job Details
Job Title: Receptionist
Division: Receptionist Team
Location: Chorley, Lancashire
Reporting to: Office Co- Ordinator
Hours: 9:00-17:30
Permanent
Position Overview
To act as the first point of contact for visitors, telephone callers and employees at Head Office and assist with the smooth operation of the business.
Responsibilities
Key Duties & Responsibilities
- Greet visitors to the office in a friendly and professionally manner, directing to the appropriate member of staffMaintain a tidy and presentable reception area
- Answer, filter and forward incoming calls, taking accurate messages and ensure messages are passed to colleagues in a timely manner
- Process incoming and outgoing mail, including Special and Recorded Delivery
- Update and maintain the company telephone list
- Add properties ‘To Let’ on the company portals as directed by the Sales Team
- Monitor visitor access using the sign-in tool, issue visitor badges and ensure compliance with security and safety procedures
- Order and manage stationery and kitchen supplies
- Represent the company in a professional way
- Order working lunches as and when requested ensuring good quality and value for money
- Type internal and external correspondence as required
- Attend First Aider and Fire Marshall training
- Any other reasonable requests made by the Management Team
Experience Knowledge Required
- Prior experience working on a reception desk
- Familiarity with office procedures and basic administrative tasks
- Experience of using office equipment including printers, scanners and telephone systems.
- Ability to handle multiple tasks in a professional manner
- Proficient in using Microsoft Office applications and customer relationship tools, e.g. HubSpot
- A good understanding of professional etiquette and awareness of company structure, services and key personnel
Competencies
- Clear, polite, professional verbal and written communications
- Active listening skills and ability to convey messages accurately
- Friendly, approachable and helpful
- Ability to use own initiative but also to know when to refer to a Line Manager
- Ability to prioritise tasks and maintain composure when under pressure, adjusting to changes in schedules and priorities at short notice.
- Neat and tidy appearance